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Privacy Policy

Last updated: November 13, 2026

Wrecktotal is a trade name of ZHM Consulting Inc. ("Wrecktotal," "we," "us"). This page explains what we collect when you visit wrecktotal.com or order an audit, why, who handles it, and the choices you have. Contact: [email protected].

What we collect

• From the form: your email, your state, and, if you choose to enter them, your vehicle, the insurer's offer amount, and where you are in the claim.
• Where you came from: campaign tags in the link or ad you clicked (such as UTM tags and ad click IDs), the referring page, and the time you submitted the form.
• Site usage: page views and clicks, collected with Google Analytics (see "Cookies and analytics" below).
• Payment: you pay on Stripe. We receive your name, email, billing details, and payment status from Stripe. We never see your full card number.
• Your documents: the valuation report and other files you email us. These can include your name, address, VIN, policy and claim numbers, and photos.
• Email: messages you send to [email protected] and our replies.

Why we use it

To prepare and deliver your audit and letter, take payment, answer questions, issue refunds, prevent fraud and abuse, meet tax and accounting rules, and measure whether the site and ads work. We do not sell your personal information. We do not share it for cross-context behavioral advertising. We do not use your documents for advertising or to train advertising audiences.

Who handles it

• Cloudflare: hosts this site, stores form submissions, and routes email sent to [email protected].
• Stripe: processes payments and refunds.
• Google: Google Analytics for site measurement, and Gmail, where the email we receive is delivered and stored.
• Legal and safety: we may disclose information if the law requires it or to protect against fraud or abuse.

These providers process data for us under their own terms. If we add an ad platform or another tool, we will list it here before it collects data from you.

Cookies and analytics

We use Google Analytics 4 to count visits and see which pages and buttons are used. It sets cookies in your browser. We turn off Google's advertising features (Google signals and ad personalization) and we do not send your email, vehicle, or offer amount to Analytics. We do not load Analytics if your browser sends a Global Privacy Control or Do Not Track signal. You can also block it with your browser settings or the Google Analytics opt-out add-on.

How long we keep it

• Documents you send for an audit: up to 90 days after delivery, then deleted.
• Form submissions that never became an order: up to 12 months.
• Order and payment records: as long as tax and accounting rules require.
• Emails: as long as needed to support your order, then deleted on a regular schedule.

Email us to delete sooner. We may keep what the law requires us to keep.

Your choices and rights

Whatever state you live in, you can ask us to tell you what we hold about you, correct it, delete it, or stop using it for anything other than your order. Email [email protected] from the address you used with us. We may ask you to confirm it is you, and we will answer within 45 days. We will not treat you differently for making a request. Some states give residents additional rights; we honor requests under those laws where they apply to us.

Security

We use reputable providers, encrypted connections, and limit who can see your documents. No system is perfectly secure, so please send only what the audit needs. We do not need your Social Security number, bank account numbers, or card numbers, and you should not email them.

Children

Wrecktotal is for adults. We do not knowingly collect information from anyone under 18.

Where data is processed

We operate from the United States, and our providers may process data in the United States and other countries.

Changes

If we change this policy, we will update the date above. If a change is material, we will say so on the site.

Questions about this page: [email protected].